Action Against Hunger | ACF International, a global humanitarian organization committed to ending world hunger, works to save the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger.
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Sokoto
Job Fiel; NGO/Non-Profit
Key Responsibilities:
Mission 1 : Establishment of the Feedback and Complaints Response Mechanism for all ACF projects
Build staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected
- Ensure the setting up of the different Feedback and Complaints Response Mechanism in relevant project locations In remote management areas, ensure the establishment of Accountability Focal Persons (training, regular meetings, tracking of their reporting requirements)
Position Requirements:
Bachelor degree in Management, Social Research, Development Studies or a related field;
- Minimum of 2 years’ experience accountability and learning activities particularly in humanitarian or development settings;
Demonstrated knowledge of feedback mechanisms concepts, international humanitarian quality standards (e.g. HAP, Do No Harm), and experience implementing complaints, reporting systems, especially for cash transfer programs.
- Fluency in English and local languages (especially Hausa, Fulani and Kanuri, both written and spoken skills); with excellent communication and report writing skills
- Proven ability to work ethically and sensitively with communities, with a commitment to ACF values and mission
- Strong computer skills especially database development, and a solid understanding of NGO operations and conflict/post-conflict contexts
How to Apply
Interested applicant can apply via this link
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