Hausa-Speaking Inbound Customer Services Agent at BFREE Africa ₦75,000 gross per month
BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you.
- Because we hate status-quo and we hate mediocre - we founded BFREE to revolutionize debt recovery in Nigeria
We are recruiting to fill the position below:
Job Title: Hausa-Speaking Inbound Customer Services Agent
Location: Nigeria
Responsibilities
Manage a high volume of incoming customer calls for all inquiries about products and services.
Negotiate with customers to facilitate recovery
Analyze all customer issues and assist in resolving them within the required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarise them to be presented to management.
- Maintain knowledge of all customer requirements and provide appropriate solutions.
- Maintain accuracy of all data and verify the same for all customer services.
- Analyze all issues and recommend alternative solutions to ensure quick resolution.
Requirements
Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
Proficiency in understanding and speaking the Hausa language.
- Excellent typing Skills.
- Experience in a loan recovery/collections work environment is an added advantage.
- Working knowledge of Google Workspace.
- Excellent communication and negotiating skills.
- Good listening skills and superb questioning techniques.
- Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu
Academic Qualifications:
- B.Sc./HND/OND/NCE in any field.
Compensation
- Base salary of ₦75,000 NGN gross per month
- Performance-based bonus of NG ₦68K based on eligibility.
- HMO.
Deadline: Not Specified
How to Apply
Interested applicant can apply via this link
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