Client Support Specialist (Remote) at Workium Salary: ₦200,000 monthly
Workium is an international mobility and workforce development organization committed to helping professionals connect with opportunities across borders.
- Through initiatives like the Work Abroad Annual Summit, we promote knowledge exchange, networking, and collaboration within the global work ecosystem.
About This Role
As a Client Support Specialist, you will be at the heart of our client experience, conducting migration assessments, facilitating job placements, and providing exceptional support throughout the relocation journey.
- You will serve as the first point of contact for prospective clients, conducting discovery calls to understand their needs and guiding them through our services.
- This role requires excellent communication skills, empathy, and a genuine passion for helping people achieve their dreams of working abroad.
Responsibilities
Conduct comprehensive migration eligibility assessments for prospective clients
Facilitate job placement processes by matching clients with suitable opportunities in Europe
- Hold discovery calls with potential clients to understand their goals, qualifications, and preferred destinations
- Provide ongoing client communication and support throughout the entire relocation process
- Answer client inquiries via email, phone, and chat in a timely and professional manner
- Guide clients through document requirements, application processes, and timeline expectations
- Maintain accurate client records and update case progress in our CRM system
- Collaborate with immigration consultants and operations team to ensure smooth case progression
Identify and escalate complex issues to senior team members when necessary
Contribute to improving client support processes and documentation
Requirements
2+ years of experience in customer support, client services, or similar client-facing role
Excellent verbal and written communication skills in English
- Strong interpersonal skills with ability to build rapport with clients from diverse backgrounds
- Experience conducting phone or video consultations/calls
- Proficiency with CRM systems and digital communication tools
- Strong organizational skills with ability to manage multiple client cases simultaneously
- Problem-solving mindset with attention to detail
- Self-motivated with ability to work independently in a remote environment
- Must have own reliable computer and stable internet connection
Availability to work flexible hours to accommodate clients in different time zones
Interest in immigration, international mobility, and helping people achieve career goals abroad
Benefits:
Monthly internet and data stipend
Flexible working hours 30 - 35 hrs with performance-based deliverables
- Remote-first environment - work from anywhere
- Paid training and onboarding
- Paid time off - up to 7 days annually
- Performance-based bonuses tied to successful placements and client satisfaction
- Opportunities to represent Workium in virtual job fairs and events
- Access to professional development resources in global recruitment and mobility
Job Type: Full Time, Remote
Qualification: BA/BSc/HND
Experience: 2 - 3 years
Location: Abuja, Lagos
Job Field: Customer Care
Salary Range: ₦150,000 - ₦200,000/month
Deadline; Not Specified
How to Apply
Interested applicant can apply via this link
 at Workium Salary: ₦200,000 monthly ){kind=link}
إرسال تعليق