Quality Officer at CLEAR Global - Remote $2,700
About CLEAR Global
CLEAR Global exists to help people get vital information, and be heard, whatever language they speak.
- We believe that everyone has the right to give and receive information in a language and format they understand.
- We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers.
- Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.
Title: Quality Officer
Location: Remote
Remuneration: USD $2,280 - $2,700 (to be prorated for part-time team members)
The role
The Quality Officer (QO) is responsible for overseeing the quality of interpretation and translation services, ensuring they are delivered efficiently and in alignment with CLEAR Global’s mission.
- The QO owns and manages issues resolution and feedback processes, actively monitoring, evaluating, and implementing learnings to improve the quality offered to clients and partner organizations.
Working closely with the Quality, Accountability and Learning Coordinator, the QO supports the development, implementation, and refinement of quality strategy and tools, ensuring they are guided by service needs, quality risks, and underperformance areas.
- The QO also collaborates with the Product and wider Programs and Solutions teams to support quality delivery across other CLEAR Global, as assigned.
Responsibilities
Quality Management
Support the Quality, Accountability and Learning Coordinator in the definition and implementation of quality strategy for interpretation and translation services,
- Support the Quality, Accountability and Learning Coordinator in designing, documenting, and implementing quality processes in line with the quality strategy,
- Liaise with the Project Management Team and Product Team to ensure services comply with quality and service delivery procedures, serving as a user’s point of contact for service issues reporting,
- Analyse, document, reply to, and report on non-compliance issues relating to negative feedback,
- Work with the Grants and Partnership Team to monitor and manage partner satisfaction,
Monitor quality metrics, report on them regularly and in a timely manner, and make recommendations to improve them,
Handle other quality-related tasks as assigned.
Qualifications
Excellent command of English. Knowledge of other languages is an advantage;
University Degree in linguistic, interpretation, or translation OR in international development, project management, or related studies;
- Knowledge of language industry standards, trends and technologies, particularly related to interpretation and translation services quality management;
- 2+ years of relevant experience in the industry;
- Previous experience in interpreting and/or translation is desirable;
- Previous experience working with non-profit organizations is desirable;
- Knowledge of CAT tools, practical use of Large Language Models (LLMs), and other language products quality management is a plus.
Requirements
This position is very dynamic.
The right person is an energetic team player who agrees with CLEAR Global’s basic beliefs and values and can work remotely while interacting regularly with the international team.
- Self-starter;
- acquiring language and interpretation quality management experience;
- Ability to adapt to new technologies and learn new skills quickly;
- Attention to detail.
Deadline: 16 March, 2026
How to Apply
Interested applicant can apply via this link
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