Call Centre Agent - Hausa at DKT International
Nigeria is Africa’s most populous country and the 7th most populous country in the world with over 175 million people.
- Nigeria has continued to grow, urbanize, and modernize and it is projected that at its current growth rate, it will reach a population of about 450 million people by 2050 and will be the 3rd most populous country in the world.
DKT NIGERIA is set to recruit Call Centre Agent based in Lagos state. We are looking for a smart, dynamic, self-motivated, and committed individual to fill this position:
Key Accountabilities/Responsibilities
Manage inbound and outbound customer calls in a timely manner
Provide accurate and satisfactory answers to family planning related queries and concerns
- Identify and escalate priority issues and report to the high-level management
- Guide callers through family planning methods, navigating the company site or using the products or services
- Following call centre “scripts” when handling topics on family planning/sexual reproductive health
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Following up with customer calls where required
Qualification / Experience
OND/HND/BSC in any related field
Strong verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Exceptional interpersonal and rapport building skills
- Computer literacy
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to communicate in English Hausa is Mandatory.
- 2-3 years of experience in a customer support role
- Familiarity with CRM systems and practice
- Applicant should be a Female
Deadline: 21 May
How to Apply
Interested and qualified candidates should send their CV to:
using Call Centre Agent (Hausa) - Lagos as the subject of the email
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