How To Apply For CWAY Food And Beverage Company - NAIJA STICK

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How To Apply For CWAY Food And Beverage Company

Feb 10, 2023

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CWAY Foods and Beverages Nigeria Ltd (CWAY Group) is a multinational company specialized in the production & whole-sale supply of treated water, water dispensers, soft drinks, foods & beverages industry in countries of Africa & Asia.

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Interested Applications are invited from interested and qualified candidates to apply for the role of Customer Service Representative at CWAY Foods and Beverages Nigeria.

Job Description:

     • Manage large amounts of incoming phone calls

     • Generate sales leads

     • Identify and assess customers’ needs to achieve satisfaction

     • Build sustainable relationships and trust with customer accounts through open and interactive communication

      • Provide accurate, valid and complete information by using the right methods/tools

      • Meet personal/customer service team sales targets and call handling quotas

      • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

      • Keep records of customer interactions, process customer accounts and file documents

      • Follow communication procedures, guidelines and policies

      • Take the extra mile to engage customers.

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Method of Application

Interested and qualified candidates should forward their CV to: using the position as subject of email. (Tip: Learn how to write a Professional CV).

Deadline: February 13, 2023

Qualifications and Requirements:

     • Proven customer support experience or experience as a Customer Service Representative

    • Strong phone contact handling skills and active listening

    • Familiarity with CRM systems and practices

    • Customer orientation and ability to adapt/respond to different types of characters

    • Excellent communication and presentation skills

    • Ability to multi-task, prioritize, and manage time effectively.