Customer Service Officer at reputable merchants Bank Salary: ₦220k Monthly
A reputable Merchant Bank, through Resource Intermediaries Limited, is currently recruiting passionate, customer-focused, and experienced professionals to join its Customer Experience Team across multiple locations in Nigeria.
Locations:
- Ahmadu Bello, Uyo, Port Harcourt, Surulere, Asaba, Warri, Benin, Abeokuta, Ibadan, Abuja
Role Overview
- The Customer Service Officer will serve as the first point of contact for customers, ensuring a seamless and professional banking experience.
- The role requires individuals who are proactive, solution-driven, and committed to delivering exceptional service while maintaining the bank’s reputation for excellence.
Key Responsibilities
Deliver excellent customer service and handle enquiries promptly and professionally
- Provide accurate information about the bank’s products and services
- Manage customer complaints and ensure timely and satisfactory resolution
- Maintain strong customer relationships and ensure high service standards
- Support customer retention and satisfaction initiatives
- Uphold professionalism and compliance in all customer interactions
Ideal Candidate
The ideal candidate should be:
- Friendly, professional, and approachable
- Detail-oriented and organized
- Able to work under pressure and meet targets
- Passionate about delivering top-notch customer experiences
Requirements
Bachelor’s Degree or HND in any relevant discipline
- Minimum of 2 years’ compulsory experience in customer service within the banking or financial services sector
- Strong communication and interpersonal skills
- Excellent problem-solving ability
- Customer-centric mindset with a professional attitude
- Ability to manage multiple customer interactions efficiently
Qualification: OND, HND or Degree
Salary: ₦220k Monthly
Deadline: Not Specified
How to Apply
Interested Applicant can apply via this link
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