Customer Service Professional (Hausa Speaking) at OPay
OPay leading FinTech as a result of growth and expansion, is looking to recruit smart, strong and result-oriented individuals for the position:
- Customer Service Professional (Igbo, Hausa or Yoruba Fluent Speaker)
- Lagos, Nigeria
Job Summary
The Customer Service Professional serves as the first point of contact for customers, providing timely and effective support across multiple communication channels.
- The incumbent will be responsible for handling customer inquiries, resolving complaints, providing information about products and services, and ensuring an exceptional customer experience.
- The role requires a customer-focused professional with strong communication skills, problem-solving abilities, and a good understanding of digital financial services, payments, and fintech products.
- The successful candidate will contribute to customer satisfaction, retention, and brand loyalty by delivering high-quality service and support.
Requirements:
- Technical Competencies
- Customer Service Management
- Contact Center Operations
- Complaint Handling and Resolution
- CRM and Ticket Management Systems
- Digital Payment and FinTech Knowledge
- Data Entry and Documentation
Behavioral Competencies
- Excellent Communication Skills
- Customer Focus and Empathy
- Problem Solving and Critical Thinking
- Attention to Detail
- Emotional Intelligence
- Conflict Resolution
- Professionalism and Integrity
Qualifications & Experience
Bachelor's Degree or Higher National Diploma (HND) in any relevant discipline.
- Minimum of 1–3 years' experience in a Contact Center, Customer Service, Customer Experience, or Call Centre environment.
- Ability to speak any of the languages fluently: Igbo, Hausa or Yoruba.
- Experience within FinTech, Financial Services, Banking, Telecommunications, or E-commerce will be an advantage.
- Familiarity with CRM systems, ticketing tools, and customer support platforms.
- Basic understanding of digital payments, electronic transactions, mobile banking, and financial technology products.
You will be contacted if qualified.
Location: Lagos Nigeria
Deadline: Not Specified
How to Apply
Interested Applicant can apply via this link
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