Call Centre Agents at Tribest Corporate
About the Opportunity
Tribest Corporate Support Ltd is recruiting Call Centre Agents on behalf of a leading commercial bank in Nigeria.
- The successful candidates will provide professional customer support, respond to banking enquiries, assist customers with account and transaction-related issues and contribute to a seamless customer experience.
- There are opportunities for both fluent English-speaking candidates and candidates who are fluent in Hausa or Igbo.
Location:
- Kano State or Lagos Island.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer enquiries, transaction issues and account-related requests.
- Provide first-level support for online and mobile banking services.
- Assist customers with debit and credit card enquiries and account services.
- Accurately record customer interactions, enquiries and call details in the CRM system.
- Resolve customer issues within the scope of the role or escalate complex cases appropriately.
- Maintain banking confidentiality and comply with security and quality standards.
- Provide professional and courteous customer service at all times.
Requirements
- Must be fluent in English.
- Must reside in Kano State or Lagos Island and be able to work from the selected location.
- Maximum age: 40 years.
- Minimum of BSc with Second Class Lower or HND with Upper Credit.
- Must have completed NYSC.
- Minimum of 1 year work experience.
- Basic computer skills.
- Good active listening and problem-solving abilities.
Benefits
- Attractive salary
- HMO.
- Pension.
Positions:
- Call Centre Agents And Hausa or Igbo Speaking Call Centre Agents
Locations:
- Kano State & Lagos Island
Deadline: Not Specified
How to Apply
Interested applicant can apply via this link
